Refund policy

REFUND & RETURN POLICY

At Trove Finds, we want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

30-DAY RETURNS
You have 30 days from the date your item arrives to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging.

Please note: under UK consumer law, you have a legal right to cancel your order within 14 days of receiving it for any reason. Our 30-day policy extends beyond this minimum.

HOW TO START A RETURN
Email us at azaididua@gmail.com with your order number and the reason for your return. We'll respond with instructions on where to send your item. Please do not send items back before contacting us.

Customers are responsible for return shipping costs unless the item arrived faulty, damaged, or incorrect.

REFUNDS
Once we receive and inspect your returned item, we'll email you to confirm. If approved, your refund will be processed to your original payment method within 5-10 business days. Depending on your bank or card provider, it may take additional time to appear.

FAULTY, DAMAGED OR INCORRECT ITEMS
If your item arrives faulty, damaged, or you received the wrong product, contact us at azaididua@gmail.com within 48 hours of delivery with a photo of the issue. We'll arrange a replacement or full refund, including any return shipping costs, at no cost to you.

NON-RETURNABLE ITEMS
For hygiene reasons, certain items (such as personal care or intimate products) cannot be returned once opened, unless faulty.

LATE OR MISSING REFUNDS
If you haven't received your refund after the stated time, please check with your bank first, then contact us at azaididua@gmail.com and we'll help resolve it.

CONTACT
Questions about returns or refunds? Email us at azaididua@gmail.com.